17 January

What is my host name?

Answer: Depending on which plan you purchase you will be able to create multiple host names. Your plan has been created using your nominated ROOT domain e.g. yourdomain.com. By default we create a host name or record for ‘yourdomain.com’ and ‘www.yourdomain.com’ in addition to the limit specified by your plan. When you create or install […]

17 January

How do I create or change DNS records in OnHost?

Answer: The ‘Domain & FTP’ section allows you to update your domain & FTP Settings for your hosting plan. You can use the information on this page to upload files directly to your web hosting account via FTP & SSH.Creating a new record… under ‘DNS Records’ simply select the type of record you would like […]

17 January

How do I change the FTP/SSH password for my domain?

Answer: The ‘Domain & FTP’ section allows you to update your domain & FTP Settings for your hosting plan. You can use the information on this page to upload files directly to your web hosting account via FTP & SSH; Domain = the ROOT domain associated with your web hosting plan. Contact Email = The […]

17 January

How do I login to OnView to manage services?

Answer: Go to the following address https://onview.on.net.nz/admin/login and enter your user name and password. …. Pressed by, OnNetworks Service & Operations Team

17 January

Do you have a Network Time Protocol Server?

Answer: Yes we to use if please sync to the following address ntp.knossos.net.nz …. Pressed by, OnNetworks Service & Operations Team

17 January

What are my FTP details?

Answer: To upload files to your OnHost plan please use the following FTP details; FTP address = on.net.nz User name = yourdomainname.co.nz Password = The password issued in your welcome email. …. Pressed by, OnNetworks Service & Operations Team

17 January

What is my email/webmail user name?

Answer: When you set up your email account in OnView it will request you allocate a user name and password. To login to webmail or set up a mail box on your mobile or tablet device; Email address = yourname@example.co.nz, User name = your name, Password = what you submitted or generated in OnView. …. […]

17 January

What are your incoming & outgoing email server details?

Answer: When you are setting up your email client (e.g, Outlook, Thunderbird, MacMail etc..) you will need to use the following email details; Incoming mail.. IMAP = imap.on.net.nz or.. for POP = pop3.on.net.nz Outgoing mail.. SMTP = smtp.on.net.nz Also remember, when configuring your account your user name is always your name@yourdomainname.co.nz …. Pressed by, OnNetworks Service & […]

17 January

How do I access webmail?

Answer: To access your webmail client please go to… http://webmail.on.net.nz and login using your emailname@yourdomainname.co.nz and password. …. Pressed by, OnNetworks Service & Operations Team

17 January

What are OnNetworks name server details?

Answer: To delegate your domain name please list the following primary and secondary name servers: Primary = ns1.knossos.net.nz (202.160.48.1) Secondary = ns2.knossos.net.nz (202.160.48.2) …. Pressed by, OnNetworks Service & Operations Team

17 January

How can I contact the Accounts Team?

Answer: Our billing team is available during NZ business hours Monday to Friday, excluding public holidays from 8:30am to 5:30pm by calling +64 4 474 8888 or by email accounts@on.net.nz …. Pressed by, OnNetworks Service & Operations Team

17 January

Is billing in advance or in arrears?

Answer: Monthly fees are billed in advance, consumable services (and set up fees) such as calls or excess bandwidth for your hosting plan are billed in arrears. …. Pressed by, OnNetworks Service & Operations Team

17 January

How can I make a payment on my invoice or statement?

Answer: OnNetworks ASB Account Details are; Knossos Networks Limited, 12-3141-0160984-00 please use your invoice number as a reference …. Pressed by, OnNetworks Service & Operations Team

17 January

When are invoices issued?

Answer: We issue our invoices on the 1st of each Month, full amounts payable by the 2oth of that Month. …. Pressed by, OnNetworks Service & Operations Team