OnNews Issue 4

Posted by on Apr 14, 2014 in Customer Experience, OnNews, Ultra Fast Broadband

Welcome to OnNews Issue 4

We have had an exciting start to 2014 and hope you have as well! We have been busy over the holiday period improving our services to help improve your customer experience. You can read more on our blog and find past issues of OnNews. Also to readers please note that we will be publishing our newsletter quarterly during the 2014, however don’t forget to fan or follow us on social media.


New Public Website & OnView Upgrades

On the 14th of April we will be launching our new public website and some major upgrades to our OnView Customer Portal. This release contains a number of feature request from our customers and usability improvements to help you manage and measure the value of your OnNetworks products & services. To avoid disruption for regular users we will be making deploying code changes in the evening, out side of business hours.

Follow this link to check out some of the great new OnView features! To login to the new Customer Portal follow these steps;

Step One – If you don’t already have a login to OnView follow this link and use the Forgotten Password? feature.

Step Two – If you are an existing OnHost customer with an OnView login please use your existing Username and Password. If you don’t have a Username, the email address you will need to enter is the Technical Contact email you listed with us when you first signed up with OnNetworks (or Knossos) into the Forgotten Password tool.

Step Three – If you don’t receive your new password within 10 minutes, send an email and we will assist you with generating a new password.

Ultra Fast Broadband & Fibre Updates

Ultra Fast Broadband

UFB Providers have started the year with a bang and we are currently working with a number of our business customers to migrate them to UFB Fibre access connections. You can learn more about our plans here. To the check availability of UFB in your area, use the Chorus Capability Map or call one of our Consultants on 0508 2 GET ON to discuss options.


The Sales & Provisioning Teams have moved!


Our Sales & Marketing Office is now located in the iCentre Building, Level 1 at 50 Manners Street, Wellington. If you need any assistance don’t hesitate to call us NZ Toll Free on 0508 2 GET ON or email to arrange a time to meet with us.